Shipping

Shipping Policy

At this time we only ship to locations within the United States.

We calculate the shipping cost based on the weight and volume of your purchase + the geographic distance. Depending on your location, we will ship the plants on a certain day to avoid transit time during weekends or holidays. If you have any questions or comments please feel free to contact us at any time. 

Delivery

See our current freight costs within California if you are interested in delivery of plants to your location.

Colder regions warning: If you are  expecting temperatures  below 32 degrees within the next  five days after placing your order, we highly recommend adding a heat pack to your order. We are now offering 72-hour heat packs for an additional $3.00.  If your order is $50.00 or more, you will get a heat pack free of charge. To prevent plants from severe damage while in transit, orders placed for areas with freezing temperatures will be held for shipment until it is safe to ship.

Returns, refunds and exchanges

We do not accept returns.

In the event that your order arrives damaged, please email us as soon as possible at support@dryoasisgardening.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.